Privacy Policy

Last Updated: April 1, 2026

eBUDDY Immigration & Visa Services ("eBUDDY", "we", "us", or "our") is operated by Mohamed Aboud, a Regulated Canadian Immigration Consultant (RCIC) registered with the College of Immigration and Citizenship Consultants (CICC), RCIC-IRB License No. R711498. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL).

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, mailing address
  • Immigration information: citizenship, immigration status, travel history, family details — only as required to provide our services
  • Payment information: processed securely through PayPal; we do not store credit card numbers
  • Website usage data: IP address, browser type, pages visited, time on site — collected via cookies and analytics tools
  • Communications: emails, form submissions, and messages you send us

2. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide immigration consulting services under a signed Engagement Agreement
  • Send you immigration news, updates, and educational content — only with your express consent (CASL compliant)
  • Process payments for services and courses
  • Improve our website and services through analytics
  • Comply with legal and professional obligations under the Citizenship Act, Immigration and Refugee Protection Act, and CICC regulations

3. CASL Compliance — Email Communications

We send commercial electronic messages (newsletters, promotional emails, updates) only to individuals who have provided express consent. Every commercial email includes an unsubscribe mechanism. We honour all unsubscribe requests within 10 business days. You may withdraw consent at any time by clicking "Unsubscribe" in any email or by contacting us directly at info@ebuddyvisa.com.

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You may decline non-essential cookies through our cookie consent banner. Essential cookies necessary for website functionality cannot be disabled. By continuing to use our website after accepting cookies, you consent to our use of cookies as described in this policy.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

  • Service providers: PayPal (payment processing), Google Analytics (website analytics) — each under their own privacy policies
  • IRCC and Canadian government agencies: as required to provide immigration services on your behalf, under a signed Engagement Agreement
  • Legal authorities: if required by law, court order, or CICC regulations

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with CICC record-keeping requirements (minimum 6 years for client files) and applicable law. When information is no longer required, we destroy it securely.

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to certain uses of your information (subject to legal and contractual limitations)
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at 1-800-282-1376 or www.priv.gc.ca

To exercise these rights, contact us at: info@ebuddyvisa.com

8. Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., IRCC, CICC, IRB). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact our Privacy Officer:

Mohamed Aboud | RCIC-IRB
eBUDDY Immigration & Visa Services
Email: info@ebuddyvisa.com
Phone: +1 (888) 890-2833
RCIC-IRB, License No. R711498